Salary: $56,774 – $62,410 p.a. plus superannuation

Job type: Casual

Location: Acton, ACT

Positions available: Three

About the National Film and Sound Archive

The National Film and Sound Archive of Australia (NFSA) is Australia’s audiovisual archive, telling the national story by collecting, preserving and sharing audiovisual media, the cultural experience platforms of our time. The collection itself dates back to 1935, making it one of the world’s oldest audiovisual collections. It is also one of the country’s most used cultural collections, with around 125 million views of collection content each year. The NFSA is in a period of significant change. Following increased Government investment, the institution is in a process of digital transformation, establishing the NFSA as Australia’s most dynamic and valued cultural organisation. We are rebuilding our curatorial workforce and developing the NFSA’s capacity to digitise our collection at scale – to preserve it for the future, to make sure it can be discovered, and to share it with all Australians.

We continue to work on developing a stable, secure and future-proof workforce across our four physical sites based in Canberra and Mitchell in the ACT as well as in Sydney and Melbourne.

We are also undergoing a program of business improvement for many of our corporate systems to improve efficiency and reduce manual handling.

We are an ambitious organisation, and we aim to be an employer of choice within the Galleries, Libraries, Archives and Museums (GLAM) sector, providing exciting and challenging work, as well as favourable employment conditions and unique development opportunities for our staff.

About the Team

The NFSA’s Exhibitions and Engagement programming is part of a coordinated strategy to build our national profile as a leader in our field and be a source of vibrant, relevant and exciting engagement with audiovisual content across film, sound, music, broadcast, television, gaming and more.

The Public Programs and Visitor Experience team is seeking a highly motivated applicants to work as Visitor Services Officers, helping our visitors engage with our public spaces, as well as screenings, events and venue hire events. These positions are offered on a casual basis and will be for 12 months with the possibility of extension, with some compulsory paid training.

The Opportunity

Visitor Service Officers will assist in the running of the National Film and Sound Archive’s Front of House services and exhibition spaces. These roles will involve a large amount of visitor interaction, guiding patrons through the exhibition and discussing the unseen treasures from Australian cinema and how our homegrown talent have redefined big-screen spectacle and found success on their own terms.

Job Description

Under general direction, these positions are responsible for delivering the following functions:

• Supervision and monitoring of the public in exhibition spaces.
• Opening/closing public spaces at start/end of day.
• Ensuring safety and security of exhibition items and general public.
• Assisting visitors in understanding exhibition content.
• Providing accurate information on the exhibition, upcoming programs and events and Archive operations to visitors.
• Performing ushering duties for film screenings and events, including monitoring the film screening and audience for potential issues.
• Cleaning and maintaining exhibition displays, furniture and spaces.
• Assisting with preparation and operation of events and functions at the NFSA, including venue hire events as directed by the Venue Hire Coordinator

Desired Skills and Experience

• Knowledge of/interest in Audiovisual culture desirable.
• Recent relevant experience in customer service is preferable.
• Must have a flexible availability.

HOW TO APPLY

When applying via our online e-recruitment system, please address the details in the ‘Key Responsibilities’ and ‘Selection Criteria’ by outlining in 500 words or less, how your skills and relevant experience demonstrate that you would be our ideal candidate. Your current resume is also to be included in your application.

Eligibility

To be eligible for this position you must:

• Be an Australian Citizen.
• Satisfactorily complete an Australian Federal Police National Police Check.
• Obtain and maintain a Working with Vulnerable People registration.

What we offer you

We provide a diverse, inclusive, and supportive work environment with access to:

• Great training and development opportunities.
• Generous leave and flexible working arrangements.
• Our Employee Assistance Program (EAP – a free counselling service for you and your family).
• A competitive salary, plus 15.4% superannuation.
• Rewards and recognition initiatives.

Cultural Values

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At the NFSA we prioritise the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

The National Film and Sound Archive of Australia is committed to ensuring a child-safe and child-friendly environment. All employees are expected to demonstrate a commitment to, and support for these principles in theory and practice.

Contact Officer

Matthew Kemp | Visitor Experience Coordinator

E: Matthew.Kemp@nfsa.gov.au

Ph: (02) 6248 2158