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Virgin suspends flights to this major hotspot

Virgin suspends flights to this major hotspot

Virgin Australia has suspended its direct service from Adelaide to Bali after a delay in the delivery of 10 new Boeing MAX planes.

Travellers keen to head to the hotspot from the Aussie city won’t be able to do so between April 28 and June 9 as the airline awaits the delivery of the new aircraft.

Holiday-makers can still fly from Adelaide to Bali — but will now have a travel time up to 14 hours as the aircraft will have to go via Brisbane, Sydney or Melbourne and transfer to a connecting flight.

Those who have booked a flight during the impacted period will be contacted directly by the airline or their travel agent to provide alternative arrangements or “be offered a full refund”, the airline said.

“We have made the decision to continue suspension of direct Adelaide-Bali services from June 2024 due to various factors including the delayed delivery of new aircraft,” a Virgin Australia spokesperson told enews.com.au.

“We acknowledge this decision will be disappointing for some guests and we sincerely apologise for any inconvenience.

“Guests booked to travel between Adelaide and Bali from June onwards will be directly contacted by Virgin Australia or their travel agent to provide alternative arrangements, including connecting flights to and from Bali on the booked day of travel via Brisbane, Sydney and Melbourne. Where an alternative is not suitable, guests will be offered a full refund.”

News.com.au understands the suspension of the route is to manage impacts to the airline’s international and domestic schedule as a result of the delayed delivery of new aircraft.

“Guests who wish to discuss alternative arrangements available to them, including travelling via an alternate port, are encouraged to reach out to the Virgin Australia Guest Contact Centre on 13 67 89,” the spokesperson continued.

Meanwhile, Jetstar operates up to 14 direct flights a week between Adelaide and Denpasar.

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